Ricerche recenti

Nessuna ricerca recente

How to edit time entry made using TIME?

Con risposta
image avatar

Gustavo Luciano

Data ultimo post: 23 set 2022

Currently, we use Time to record time within tickets, as image below:

However, at certain times I need to edit a entry that was made incorrectly.

Currently I have to create a new ticket and do all the time entries again.

Is there a way to edit or delete an entry made within a ticket using Time?

 

0

2

2 commenti

Data
    image avatar

    W

    I would also like to know the answer to this.

    0

    image avatar

    Zsa Trias

    Zendesk Customer Care

    Hello W,

    There isn't a way to edit the time submission from within the app once the time has already been submitted. You can, however, enable the "Edit time submission" setting from within the app, to give permission for the agent to review and edit their time spent on a ticket. 

    More details about this app setting here: 
    Setting up the Time Tracking app
    Using the Time Tracking app

    0

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post