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Is there any way to get the defined Email template from Zendesk settings via Zendesk Rest API?

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Michal Zawalski

Data ultimo post: 26 ott 2022

Hi

Is there any way to get the defined Email template from Zendesk settings via Zendesk Rest API?

I would like to send emails to the end users using my own SMTP server. I'm using Zendesk Triggers + Webhooks to get the necessary information to generate the email but I don't know how to use defined in Zendesk Setting Email template to replicate the email process fully.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Michal,
     
    Unfortunately the email templates aren't accessible via API. In addition, any of the dynamic elements/placeholders within the template itself would not render correctly outside of Zendesk so I don't believe this would be an ideal option for generating an email. Likely the best option would be to create a template on your end and populate it directly with the relevant data pulled from Zendesk which you can access via API.
     
    Sorry I couldn't be more help!
     
    Tipene

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    Michal Zawalski

    Ok, thank you for your response!

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