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Create a Feature that can be assigned to roles to change agent talk states

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Will Yolen

Data ultimo post: 21 nov 2022

Hi, 

We would like the ability for Team Leads or Managers to be able to change Talk states for other agents. This feature should be able to be assigned to roles. There is not always an Admin only that can change agent roles, and we would benefit with having this feature for Team Leads.

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