iOS - Assign Agent issue

Hi,

When I open a new Messaging UI, a bot asks to type something.

After typing anything it asks me to provide the phone number (because I didn't provide it). I have the choice to skip it or just provide a number.

In this same message the bot says that it will provide me an agent when I provide or not (by skip it) the phone number.

Although, when I tap skip nothing happens. I don't get assigned, until I type anything, after providing the phone number or just by skip it.

I can confirm this because I'm looking at the Zendesk Chat Dashboard, and my session is opened only when I type something after typing or skip the phone number.

On Android when I tap skip a new agent is assigned to me.

We also tested this on the Demo App that you provide here, and the behaviour is the same that we have on our app.

Do you know if this is know issue or there is something that we have misconfigured on iOS?

 

iOS App

 

iOS Demo App

 

Android App