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Ability to translate the subject field of tickets

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Juliane Knobloch

Zendesk Luminary

Data ultimo post: 19 gen 2023

The Google Translate bar in Agent Workspace only translates ticket comments, nothing else. Our channels are email and web form (not messaging) and so all our tickets have a subject field that contains information provided by the customer. If the ticket is in a language that the agent doesn't speak, the Google Translate bar is basically useless because the agent can only translate part of the information provided by the customer.

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    Permanently deleted user

    Zendesk LuminaryCommunity Moderator

    +1 to this

    We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well. 

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