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Copy and Paste Text from Windows Notepad

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Rox Wong

Data ultimo post: 13 feb 2023

Hi,

We are noticing when copying text and pasting them into the Internal Note or Public Reply field, some text will automatically be italic. This happens when we Ctrl+V or right-click to display the context menu and click on Paste as Plain text.

If you copy and paste the following as plain text into the internal field:

rft.epage=1191&
rft.volume=20&
rft_id=info:doi/10.1111/resp.12620&
rfr_id=info:sid/wiley&
rft.jtitle=Respirology&
rft.genre=article&
rft.issue=8&
url_ver=Z39.88-2004&
rft.date=2015&
rft.spage=1182&

The following two lines of text will become italics:

rft_id=info:doi/10.1111/resp.12620&
rfr_id=info:sid/wiley&

Can you please advise how we could prevent this from happening? This also happens when you copy it from Windows NotePad and NotePad++.

Thanks,
Rox

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    Amisha Sharma

    Zendesk Product Manager

    Hello Rox Wong - Thanks for providing feedback. This is happening as we convert markdown syntax copied from a plaintext source to HTML upon paste. A couple of workarounds you can use:

    • Use Cmd + Shift + V when pasting instead of Cmd + V
    • Paste it inside code blocks and it won't get converted.

    Hope this helps!

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