Ricerche recenti

Nessuna ricerca recente

Sort Conversation option

image avatar

James Rumohr

Data ultimo post: 13 feb 2023

I was advised by support to post here. We recently switched back to Classic Workspace since 99% of our tickets come from email. With emails comes the ugly threaded conversation.

Unless you guys figure out how to mask out "repeated" contents from a threaded email, it would be nice if there is an option to change the chat/thread view from "oldest to newest" or "newest to oldest" giving agents more options to organize their workspace.

Until then, the Classic Workspace will work best for us stuck in threaded email support.

1

1

1 commento

Data
    image avatar

    Teresa Goodnough

    The agent experience would be enhanced if there is an option to change the view from "oldest to newest" or "newest to oldest". This update would allow the agents more options to organize their workspace.

    0

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post