Configuring notifications for follow-ups

Con risposta


Data ultimo post: 22 feb 2023

When I create follow-up for a closed ticket and send a public comment, the user receives a Received request notification, instead of Comment update notification.  I assume the problem is in the conditions. I'm sending screenshots of how both notifications are set.

How to update the conditions to send a Comment update notification instead Received request notification when an agent sends a public comment via a follow-up?

Since I'm not able to insert images to this ticket, I'm sending a stackoverflow link to check the images.

https://stackoverflow.com/questions/75519658/configuring-zendesk-notifications-for-follow-ups


1

1

0 commenti

Accedi per lasciare un commento.

Non hai trovato quello che cerchi?

Nuovo post