Configuring notifications for follow-ups
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Data ultimo post: 22 feb 2023
When I create follow-up for a closed ticket and send a public comment, the user receives a Received request notification, instead of Comment update notification. I assume the problem is in the conditions. I'm sending screenshots of how both notifications are set.
How to update the conditions to send a Comment update notification instead Received request notification when an agent sends a public comment via a follow-up?
Since I'm not able to insert images to this ticket, I'm sending a stackoverflow link to check the images.
https://stackoverflow.com/questions/75519658/configuring-zendesk-notifications-for-follow-ups
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