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Getting email of responder in ticket threads

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heyitsbryanm

Data ultimo post: 20 mar 2023

It's not easy to get the email of the responder in the new ticket view. See this example:

I have to open the user's profile to get the email in the new view. Previously, you could copy it without having to navigate to the profile.

Copying emails is a common flow for user database look-up and for sharing data with our sales teams. It's a small extra step to open the profile, but it'd be great if we didn't have to do that to copy a user's email.

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