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Create the ability to create categories for internal use only

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אלכס פטניק

Data ultimo post: 23 mar 2023

Create the ability to create categories for internal use only so a KB can be developed more in depth than customer facing, and people classed as "Staff Members" in support portal should be able to access it, not just "agents and admins"

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    Harper Dane

    Zendesk Luminary

    We would find this useful as well. We want to move much of our internal documentation for CS to Guide, but can't due to lack of "internal-only" organization options (such as Categories which are hidden from the customer-facing list in our Help Center). 

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    Gaël

    Ability to have subcategories - Deeper organization of articles

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