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Pass data from app to flowbuilder

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Koushik reddy u

Data ultimo post: 26 apr 2023

Currently we are developing a flow in zendesk, where we want to show the data from an secured api in chat. So we will be having that data in our app, is there a way i can read the customer input in app and send the data from app to flow builder to show the response in chat instead of making api call from flow builder.

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      Lisa Tam

      Hi Koushik,

      The only way to retrieve data from an external source is through Make an API call. Does the app you're referring to have a public API to retrieve the data from?

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