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Agent icon disappears on ticket when screen is not active

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Jeferson Stedile

Data ultimo post: 27 apr 2023

When the browser is not active (the agent is viewing some other screen), the agent's icon disappears from the ticket (for the other agent who is also viewing the same ticket). My suggestion for improvement is that the icon stays on the ticket (shown to other agents when he's on a ticket) until the agent closes the ticket tab.

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