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Ability to track origination of Zendesk article link access

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M Rogers

Data ultimo post: 10 mag 2023

We added links for our help guides locally in our app (i.e., when using our app, customers can click on a "Learn More" link that directs them to our Zendesk help guides). Is there a way to determine how many views came from these links as opposed to accessing them directly from Zendesk?

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    Anne Ronalter

    Zendesk Customer Care

    Hi M,

    in this case, we can recommend Google Analytics for Tracking customers' actions.

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