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Slack and Side Conversations

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Sintya Pappagallo

Data ultimo post: 15 mag 2023

We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department. 

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Sintya Pappagallo -  I guess you can create role to limit their access of tickets under their group/department only.


    https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents 

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