Setting up Webhook to trigger Internal Comment

image avatar

Noelle Cheng

Data ultimo post: 07 giu 2023

Hello Dane,

You had provided the below comment on 10/4/2022 on the post linked here. I'm having trouble with the webhook as it's not posting the internal comment based on my trigger. 

 
You can follow the steps in Creating webhooks in Admin Center.
 
Go to Admin Center > Apps and Integrations > Webhook > Actions > Creat Webhook.
 
Endpoint URL:
 
https://subdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json

Method: PUT
 
Request Format: JSON.
 
Use any your preferred authentication.
 
Once done, you will have to add it to your automation and use the JSON body below. 
 
{
"ticket": {
"comment": {
"body": "This is the message on your private comment.",
"public": false
}
}
}

 

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