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Automatically open the Zendesk messaging ticket as a new tab when auto-assign is on. Have an option to remove the accept button functionality.
Data ultimo post: 04 lug 2023
The Assigned chat routing is not really an automated assignment as the agent can still decline/miss the chat.
The chat should automatically pop up as a new tab on the agent's screen and there should be an option to turn off the accept functionality.
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