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Ticket Preview Pane Updates

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Rhonda Ward

Data ultimo post: 11 lug 2023

I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane?   It would be ideal if we could include alternate information on the left side of the pane.  Curently the ticket tags are all that is visible and that is not particularly helpful for our org.

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Hi Rhonda Ward - do you mind sharing that preview pane please? I just want to understand if which view is this in particular. Thank you! 

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    Rhonda Ward

    Hi Jahn; this is the preview you see when you hover over a ticket.  Here is a screenshot:

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