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Incoming email notification

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Elizabeth Chong

Data ultimo post: 12 lug 2023

Is there any feature where we can put notification when there's an incoming email?

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    Lewowlouis

    Elizabeth Chong -  do you mean notification for agent in the event of ticket creation? 

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    Elizabeth Chong

    Here's the situation, our agent need to respond to the email coming in to Zendesk. I was wondering if we could set like a notification sound for this incoming mail from the customer? 

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    Lewowlouis

    I am afraid incoming notification sound is not possible for email but possible for chat. 

    You can set up email notification though for email respond whenever a tickets has been updated by the end user/customer. 

    A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications

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