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Hide Groups that only contain Lite users

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Richard Tudge

Data ultimo post: 28 lug 2023

We have groups set up that only contain Lite users who cant be assigned tickets. These groups still appear in the assignee field when working on a ticket which is unnecessary.

Is it possible to hide these groups from the assignee list?

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    Viktor Osetrov

    Zendesk Customer Care

    Hello Richard,

    We can recommend Installing and using the Assignment Control app for blocking the visibility of specific users and groups as assignees.

    Thanks

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