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Request to have Unlisted articles in the Help Center

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Data ultimo post: 31 lug 2023

It would be very helpful to have the option to publish articles as unlisted.

We constantly send emails with links to articles to users, but we don't necessarily want all users to see this article in the Help Center.

Having the option for Unlisted articles would be easier than having to create user segments.


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3 commenti

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Katarzyna Karpinska

Zendesk Product Manager

Hey Rebeca, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

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This would be very useful in our use-case as well!

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Hey Katarzyna Karpinska – any updates on this?
This is a use case my org could definitely use.

Thanks!

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