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CSAT Surveys Validity Timeframe

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Ricardo Tolentino

Data ultimo post: 04 ago 2023

Is there a maximum number of days a customer can respond to a survey?

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    Arianne Batiles

    Zendesk Customer Care

    Hi Ricardo Tolentino,

    The survey link expires after 150 days. In addition, the link will no longer work if the ticket is in Closed status, Archived or Deleted. 

    Hope this helps! 

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