Ricerche recenti

Nessuna ricerca recente

Answer Bot pulling articles from wrong Help Centre

Con risposta
image avatar

Cristiano Pereira da Costa

Data ultimo post: 11 ago 2023

I have Brand A and Brand B

I've created an answer bot for Brand B but when I try to link an article only articles from Band A help center appear

0

1

1 commento

Data
    image avatar

    Hiedi Kysther

    Zendesk Customer Care

    Hi Cristiano, 

    When you create your Messaging bot, please make sure you select the correct brand in your settings:


    In your case, if you are only seeing articles from Brand A, I suspect the brand selected for your bot is Brand A instead of Brand B. 

    Hope this helps!

    0

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post