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Zendesk Explore capability in custom Guide themes

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B

Data ultimo post: 17 ago 2023

Hi! We're using Suite Growth's Copenhagen theme for our Knowledge Center.

We want to customize the Copenhagen theme to better fit our needs and wants. Our main question is, will customizing or editing the code of the Copenhagen theme affect the Guide dashboard for Zendesk Explore?

How can we make sure that we can still gather insights for our Knowledge Center even if we're customizing the Copenhagen theme? Thanks a lot!

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    Viktor Osetrov

    Zendesk Customer Care

    Hello Brylle,

    Good question - it depends on your customization. All should be fine with Explore if you will keep important functional components of your Copenhagen theme without big changes.  

    Some of our tips: 
    -> Use the Document Head - this is an important part of the Guide; 
    -> Test after each change 
    -> Monitor your Guide dashboard regularly 
    -> Please use our bits of advice about customizing your help center theme 
    -> If you will need specific help - please feel free to create a ticket with us 

    Thanks

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