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[Salesforce integration] a partner user of salesforce cannot create ticket and set anything
Data ultimo post: 25 ago 2023
One of my customer uses salesforce integration to crate ticket from salesforce to zendesk.
But one partner's salesforce account of my customer is facing a issue with the error.
When the partner click the setting for login zendeks account in salesforce page, the below error message pops-up.
Other accounts works well (to login zendesk account, to create ticket from salesforce)
I guess the reason is related to role or permission of account.
How can i resolve this issue?
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1 commento
Hoyeon
@maria Thank you for your reply and your day got off to a good start !
But I'm sorry, My custoemr's decided to push back the plan to integration of Salesforce later.
So I cannot check the configuration now.
I'll be checking the permission and profile following your advice if the integration is starting.
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