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Does Zendesk use WebSockets to OPEN/UPDATE tickets on the agent's browser?

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Carter Kim

Data ultimo post: 07 set 2023

Does Zendesk use WebSockets to OPEN/UPDATE tickets on the agent's browser? 

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    Eric

    User Group LeaderZendesk LuminaryCommunity Moderator

    Hey there! There are some of Zendesk's services that use web sockets like (chat conversations). However the action of opening and updating tickets isn't done via this.

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