Pull data from multiple tickets in a webhook trigger?

Con risposta
image avatar

Daniel Bernens

Data ultimo post: 18 set 2023

I'm wanting to automate adding a ticket comment that contains a list of items pulled from the same custom field on multiple tickets that match a certain criteria. Is this possible to using Liquid placeholders in one trigger? A support team member told me it's not possible natively but that it might be possible through querying the API directly or with third party solutions. Does anyone have experience building something like this?

0

1

1 commento

Data
    Più recenti
      image avatar

      Paolo

      Hi Daniel,
       
      You may consider using a ZIS Flow to accomplish this. For more information, you may check this document: Triggering ZIS flows.

      0

      Accedi per lasciare un commento.

      Non hai trovato quello che cerchi?

      Nuovo post