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Organization Tags and Custom field tags

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Richard Tudge

Data ultimo post: 21 set 2023

Morning

We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c associated with them.

Our organisations all have one of these tags set up on them except one which has system_a and system b set up by accident.

Is it possible to remove one or both of these tags from the organisation without it impacting or amending anything that has already been set in a ticket for our custom field?

Thanks in advance

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    Stephan Marzi

    Zendesk Luminary

    Hi Richard, 
    can you show the custom field which has system_a and system_b? Did you try to select one value of the dropdown again?

    Thanks in advance.

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