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Email Option when in Whatsapp Messaging Ticket

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Juan Manuel Giannini

Data ultimo post: 05 ott 2023

It would be great if you could make the channel of response for messaging tickets, something customizable. As you can see here, in a conversation via whatsapp, I have the option to send an Email. I don't want that there. It would be awesome if you could add something so we can enable or disable that. Thanks! 

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    Shawna James

    Community Product Feedback Specialist

    Hello Juanma, thank you for taking the time to provide us with your feedback. I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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