conversation data getting as "null"

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Jahangeer Ansari

Data ultimo post: 09 ott 2023

i am using "client.on('ticket.conversation.changed')" property to get the latest conversations..All the conversation informations I'm getting as "null"..

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      Tipene Hughes

      Hi Jahangeer,

      I replied in another thread about this, but for visibility: 

      I'm having difficulty reproducing the issue you're describing here. Would you mind sharing a bit more context around the issue? Specifically, are the conversation events that are returned as null being generated via Zendesk bot and/or autoreplies, or are they messages that are sent directly by agents? 

      Look forward to hearing from you!

      Tipene

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