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Report on pending tickets which have replies from end-user

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Cho Tot Company Limited

Data ultimo post: 16 ott 2023

I need to build a report on the number of pending tickets which have replied from end-users. Is there any metrics can use in Explore for this demand ?

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    Tony

    Zendesk Customer Care

    Hi there,
     
    I think it might be possible by using custom metrics, so you might want to check these articles:
     
     
    I hope this helps!
     
     

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