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Regional Chat Time Zones

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Trina

Data ultimo post: 03 nov 2023

In Support you are able to set regional time zone schedules. I never have to touch them when the US or Europe springs forward or falls back. However, with the chat schedules they are all based on our 'default' US time zone. Which means that when the US adjusts time, I have to modify multiple department because those countries don't change time. Don't even get me started on how Europe adjusts their time on a different schedule than the US. :(

Could the chat schedules be set to a specific regional time zone like you have developed for Support so that it will not be necessary for me to make multiple adjustments multiple times a year?

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    Shawna James

    Community Product Feedback Specialist

    Hey Trina, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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