Ricerche recenti

Nessuna ricerca recente

Where are the @meli-vis.zendesk.com mail address coming from?

Con risposta
image avatar

Paloma Cruz

Data ultimo post: 06 nov 2023

Hello! I'm trying to understand where the @meli-vis.zendesk.com email addresses are coming from. I see on Zendesk they are probably created from a web form, but it just says "web form" on Zendesk, I can't track what form that is. No one in my company understands who created them, any advice? Thank you!

0

1

1 commento

Data
    image avatar

    Gabriel Manlapig

    Zendesk Customer Care

    Hi Paloma,

    If a ticket was created by an agent within the ticketing platform using Agent workspaces or an end-user submitted a ticket coming from your contact form in your Guide portal, it shows Via Web Form. 
     
    Please take note that, your default support address is used as the sending address for notifications when a ticket is created manually (proactive ticket) or created from contact form. We would suggest checking your support addresses to see which one is the default and if the first comment on the ticket is either your agent or end-user.

    Thank you!
     

    0

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post