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Enhance writing no longer working

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Gwendolyn Lee

Data ultimo post: 08 nov 2023

Multiple agents reporting writing enhancement not working this morning (any type - friendly, formal, etc).

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    Katarzyna Karpinska

    Zendesk Product Manager

    Hi Gwendolyn Lee, 

    Could you tell me more about the problem? Is it in tickets or in Guide?

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    Gwendolyn Lee

    This is happening in tickets, we get a pop-up "Failed to enhance writing. Give a moment and try again."  It has been ~2 hours since started happening.

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    Jakub Konik

    Zendesk Product Manager

    Hi Gwendolyn Lee thank you for your report. The root cause for this problem is that OpenAI, our partner providing the technology for Summarize, Expand and Tone shift has an outage. 

    They identified the reason of this outage and are working on fixing it. You can track their progress here: https://status.openai.com, and once they fix this these features will start working again. I'm sorry that it's happening! 

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