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Can't find the 'Summarize' button or feature

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Supervisor

Data ultimo post: 04 dic 2023


I've turned on the feature, but the summarize button isn't available. 

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    Brett Bowser

    Zendesk Community Manager

    Hey Supervisor, can you confirm you followed the instructions in this article? Using generative AI to summarize and enhance ticket comments (EAP)
     
    After enabling and hitting the Save button, you may need to do a refresh in your browser for it to show up.
     
    Hope this helps!

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    Supervisor

    Hi Brett, 

    Yes I did, I'm able to see the Enhance Writing in my view, but not the Summarize button. Please see the screenshot. 

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    Jakub Konik

    Zendesk Product Manager

    Hey Supervisor, the Summary button is located in the Intelligence panel. You can access it from the right-hand side context panel by clicking on the wand icon, see it here.

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    Supervisor

    Hi Jakub, 

     

    Thank you for the pointer! I can see it now. Thanks!

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