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AI Voice Transcription: Multiple Summaries for one call

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Brian Kamlin

Zendesk Luminary

Data ultimo post: 19 gen 2024

Hey ZD Team,

We came across a ticket today that had 3 Call Summaries (see image with 2 of the them), each of the summaries seemed to get more detailed but more or less state the same info. 

They were also spaced out across 15 min 

First Summary

Second Summary: 10 Min After First 

Third Summary: 5 Min After first

There was only 1 call  with 1 agent leg


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2 commenti

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Sean Chuang

Zendesk Product Manager

Hello,

Thank you for your question. We have investigated this and will be resolving this in the near future. 

Sean

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Dane

Zendesk Engineering

Hi Brian,
 
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.

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