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How we can detect a call from Zendesk Talk when someone call to our phone number

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huy

Data ultimo post: 23 feb 2024

Im creating a zendesk apps that support Ticket showing more information. 
When a call comes, It will create a ticket, and then I want to detect a call or a call-in ticket.

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Huy!
     
    In Ticket Sidebar apps, you're able to access the Channel object. This will tell you the means of communication used to generate the ticket (such as, phone, web, chat, etc). You could look into using this to create a notification or distinguish Talk related tickets. 
     
    Hope this helps!

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