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Restriction of custom field that do not edit by agent once the value is set through integration
Data ultimo post: 14 mar 2024
Hi Zendesk Team,
We wanted to restrict custom field(check box) that do not edit by agent once the value is set through integration.
Thanks in advance!
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1 commento
Noly Maron Unson
Hi Gouthami,
This is not natively possible but there is a Zendesk developed app that can be used to achieve this. The app is called Ticket Field Manager. There is an option in this app to make certain fields a read-only field. You can check the article Installing and using the Ticket Field Manager app for more info.
Hope this helps.
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