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Restriction of custom field that do not edit by agent once the value is set through integration



Data ultimo post: 14 mar 2024

Hi Zendesk Team, 

We wanted to restrict custom field(check box) that do not edit by agent once the value is set through integration.

Thanks in advance!

 


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Noly Maron Unson

Zendesk Customer Care

Hi Gouthami,

This is not natively possible but there is a Zendesk developed app that can be used to achieve this. The app is called Ticket Field Manager. There is an option in this app to make certain fields a read-only field. You can check the article Installing and using the Ticket Field Manager app for more info.

Hope this helps.

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