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Reoccurring Tickets

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Kevin Nelson

Data ultimo post: 19 mar 2024

Hi,

We have a scenario where we perform tasks on a monthly basis and need to generate a Zendesk ticket each month. Is there a way to create a reoccurring ticket where, when we change the ticket status to Solved, a new ticket with certain fields preset will be generated? This would only be for specific tickets and not all. Any thoughts?
Thanks,

Kevin

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    Julie Friis Sørensen

    Zendesk Luminary

    I find that when we create a follow up ticket, some fields are already filled in. For example the agents cc'ed are there from the previous ticket. But maybe loook into automations and triggers for this one.

     

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