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Can you maintain labels on an article template when it is selected for use?

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Heather Ausmus

Data ultimo post: 15 apr 2024

I've read, I believe, that labels used on an article template will not carry over to the new article when the template is created. 

 

One, is that still correct? Two, is there a workaround to have select labels applied, i.e. such as the template name, to the new article? 

 

I'm trying to reduce the need for our team to remember what labels to apply and create less administrative work to maintain them on all articles. 

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    Dainne Kiara Lucena-Laxamana

    Zendesk Customer Care

    Hi Heather Ausmus , 

    You're referring to the Knowledge Article Templates correct? If yes, then you are correct that the label does not carry over to the newer articles so you'd have to manually add it in as per this article.  At the moment there are no known workarounds for this. Maybe someone in the community did & would share their workaround so let's keep an eye out just incase

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