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Didn't Side Conversations used to have a separate cost?

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Christian Estefani

Data ultimo post: 22 apr 2024

Hello,

 

If I remember correctly, Side Conversations used to require additional cost (as an add-on, perhaps?), so we had to do feasibility testing to see if it was worth purchasing.

 

Now, I can already see this feature in our Zendesk Suite Enterprise without any prior preparations.

Is this feature free now? Free only for Suite, or free for any paid Zendesk plan?

 

Also, if you can, please help me find references about Side Conversations being changed to free.

I'm sure it wasn't free before but now I can't find any documentations about it having a cost.

 

Thanks!

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    Paolo

    Zendesk Engineering

    Hi Christian,
     
    Side Conversation is available and included starting from Suite Professional plan. 

     
    If you are not subscribed to at least Suite Professional and using a Support Enterprise or Professional legacy plan, this can be an add-on to your subscription.

     
    If you're interested in a legacy add-on, you can contact our Sales team.
     
    Best,
    Paolo | Technical Support Engineer | Zendesk

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    Christian Estefani

    I see. Thank you very much for explaining it, @Paolo!

     

    We already have the Collaboration add-on in our legacy plan for the Light Agent feature, so it looks like we obtained the Side Conversations feature alongside it without realizing it!

     

    Thanks again. Have a great day~

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