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Custom ticket status can't disply in Report
Data ultimo post: 28 apr 2024
I was told that the native ticket status column will display the custom status name in the UI, but upon export, it will only show the category name under which it falls. this is not good, since we cna't just check these custom status in system using EYES. we need to download report and check or analyse staus in bulk.
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3 commenti
Shawna James
Thank you for taking the time to provide us with your feedback. Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template [add specifics for areas you would like to see more information].
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Sydney Neubauer
+1 as being necessary - our teams export ALL the time (about 50 exports a day). This should be basic functionality that the export truly shows the status. This makes it seem it is only a cosmetic change
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Sydney Neubauer
I added this to my post: Custom Ticket Status limitations – Zendesk help
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