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Add a Condition in Triggers for Requester Name

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Kyle Kowalsky

Data ultimo post: 10 mag 2024

Maybe I'm missing something, but I want to make a trigger so that anytime a specific user submits a ticket, I can action on that. For some reason, when I select Requester as a Condition, all I see are our Agent names, which isn't helpful.

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    Francis Casino

    Zendesk Customer Care

    Hello Kyle!
     
    I've created a ticket to look into this further. You can expect to receive an email shortly.

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