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Average Wait Time - Real Time data reporting

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Paul Meehan

Data ultimo post: 22 mag 2024

Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each department we have set up. I was wondering if there was a way to see real time information of what the average wait time for a department was for the current hour period. I have set up an explore report but this doesn't update in real time.

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    Tony

    Zendesk Customer Care

    Hi Paul,
    explore reports do not update in real time. They update daily or hourly as you can read in this article.
     
    Best,

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