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About ADPP function (deletion schedules)

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Agent Enablement / Creed / zendeskadmin

Data ultimo post: 23 mag 2024

In the case of Korea, if three years have elapsed from the time of the customer's initial inquiry, the inquiry record should be deleted.
Currently, this feature does not support setting the duration from the time of ticket creation.
This seems to be a flaw, and I hope you can configure it so that the functionality can be added.

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    Emily Reidy

    Community Product Feedback Specialist

    Hello Creed, 
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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