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Sending SMS on Creation of Ticket

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Harshit Srivastava

Data ultimo post: 05 giu 2024

We need to send an SMS upon ticket creation, but our API requires a two-step process:

  1. Call an API to generate a token.
  2. Use the generated token to authenticate the SMS API.

Since Zendesk Webhooks don't support a two-step API call, we are looking for the best solution or approach to address this issue.

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2 commenti

Data
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    Valentin Vina

    use a function


    import requests

    def send_sms(ticket_id, phone_number, message):
       # Step 1: Generate token
       token_response = requests.post('https://example.com/generate-token', data={})
       token = token_response.json().get('token')

       # Step 2: Use the token to authenticate the SMS API
       headers = {'Authorization': f'Bearer {token}'}
       sms_response = requests.post(
           'https://example.com/send-sms',
           headers=headers,
           data={'ticket_id': ticket_id, 'phone_number': phone_number, 'message': message}
       )
       return sms_response.json()
     

    0

    image avatar

    Harshit Srivastava

    Hi Valentin,

    I think we need to host this code somewhere and target it using a Zendesk webhook. However, we want to keep this functionality inside Zendesk without using any external service or middleware. Can you help with this?

    Thanks!

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