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Errors when the Internet is weak in Unity SDK
Data ultimo post: 25 giu 2024
Hello guys!
We have integrated Zendesk SDK in our Unity project, and then we started to get errors if we tried to close the Zendesk popup with a weak Internet connection while running ZendeskSdk.Instance.Messaging.ShowMessagingAsync(). It looks like we need to pass a CancellationToken to the function arguments to force the coroutines to terminate.
[ZendeskLog]: Conversation Fields have been successfully set
[ZendeskLog]: [RTC] [WebSocket] Opened...
[ZendeskLog]: [RTC] ***************** CONNECTED
[ZendeskLog]: [RTC] [WebSocket] Message sending...
[ZendeskLog]: [RTC] [WebSocket] Message sent...
[ZendeskLog]: [RTC] [WebSocket] message receiving...
[ZendeskLog]: [RTC] [WebSocket] message received...
[ZendeskLog]: [RTC] [WebSocket] Message sending...
[ZendeskLog]: [RTC] [WebSocket] Message sent...
[ZendeskLog]: [RTC] [WebSocket] Message sending...
[ZendeskLog]: [RTC] [WebSocket] Message sent...
Exception: [ZendeskException] Object reference not set to an instance of an object.
at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.ObservableList`1[T].InitializeWith (System.Collections.Generic.List`1[T] items) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.<RetrieveMostRecentConversationForCurrentUser>b__53_0 () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest[T] (Zendesk.MessagingCore.RestClient.Client.IRestRequest requestBuilder) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Th<truncated>
Zendesk.Runtime.UI.Scripts.<Initialise>d__12:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveConversation>d__52:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveMostRecentConversationForCurrentUser>d__53:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<ProcessUserAction>d__45`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<<RetrieveMostRecentConversationForCurrentUser>b__53_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.<GetConversation>d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<PerformRequest>d__4`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequestAsync>d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(Task`1)
Zendesk.Runtime.RestClient.<SendRequest>d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()
Exception: [ZendeskException] Object reference not set to an instance of an object.
at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.<RetrieveMostRecentConversationForCurrentUser>b__53_0 () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest[T] (Zendesk.MessagingCore.RestClient.Client.IRestRequest requestBuilder) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.RestClient.UnityWebRequestWrapper.SendRequestAsync (Zendesk.MessagingCore.RestClient.Client.IRestRequest request) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyn<truncated>
Zendesk.Runtime.Messaging.<ShowMessagingAsync>d__9:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)
Zendesk.Runtime.UI.Scripts.<Initialise>d__12:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveConversation>d__52:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveMostRecentConversationForCurrentUser>d__53:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<ProcessUserAction>d__45`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<<RetrieveMostRecentConversationForCurrentUser>b__53_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.<GetConversation>d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<PerformRequest>d__4`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequestAsync>d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(Task`1)
Zendesk.Runtime.RestClient.<SendRequest>d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()
[ZendeskLog]: [RTC] [WebSocket] message receiving...
[ZendeskLog]: [RTC] [WebSocket] message received...
[ZendeskLog]: [RTC] Subscribed
[ZendeskLog]: [RTC] [WebSocket] message receiving...
[ZendeskLog]: [RTC] [WebSocket] message received...
[ZendeskLog]: Activity not supported yet
1
4 commenti
Bogdan Bobkov
Can someone tell me how to solve this problem?
0
Bogdan Bobkov
Can someone tell me how to solve this problem?
0
Appsyoulove Support
Bump.
0
Anastasiya Kastsiushkina
Hey Bogdan Bobkov and Appsyoulove Support,
I've just created a support ticket on your behalf and forwarded it to the appropriate team.
Thanks for reporting the problem!
Best,
Anastasiya
0