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How to bring Side conversation button back to the default position?

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karankuwarbidxb

Data ultimo post: 02 lug 2024

Hi Team,

 

I noticed today that the side conversation view has been completely moved to Context panel. The team is kind of used to seeing the Side conversation button next to the ticket number on all the tickets and they are finding this extremely confusing, especially without any announcement from Zendesk on this matter.

 

Is it possible to revert this change and move side conversation to it's old place (Next to the ticket number)?

 

Thanks!

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    karankuwarbidxb

    At present this is what the side conversation panel says:

     

    And the team is unable to reopen a closed conversation.

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