Ricerche recenti

Nessuna ricerca recente

Metrics for L1/L2 support model

image avatar

Josh Grabia

Data ultimo post: 28 ago 2024

Does anyone have any recommendations for metrics they are utilizing for an L1/L2 Support model?  For example, has anyone had any success in setting up a ticket escalation rate for L1?  The amount of time it takes to escalate to L2, etc…?

0

0

0 commenti

Data

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post