Why is messaging still inferior to chat when you urge everyone to use messaging?

REQUEST: Messaging Needs Live Dashboard Metrics

Almost every article in the Zendesk help site advises that Chat is going to be deprecated, and users are STRONGLY and REGULARLY urged to move to messaging. Since we had neither in place, we took this advice and have moved forward with messaging.

This seems to have been a mistake.

It seems if you use messaging (not chat) you will love some features and functionality.

Case in point - EVERY METRIC in the dashboard shows this warning: “This Section Doesn't Apply To Messaging”.

In a prior org, we had Chat deployed and these views/dashboards were absolutely *critical* to the operation of our org. 

I'm “blind” without them, and the suggestion to use "explore" (reporting) is not sufficient.

If you are driving people to use messaging, I would expect that an out of box experience should “just work”.

I should not have to “Learn about how messaging impacts Chat” and make concessions to make the promoted feature work.