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Filter for Tickets with Specific Dates

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Jessica Russell

Data ultimo post: 05 set 2024

Currently, you can only filter tickets dates by  any, 24 hours, 7 days, 30 days, 3 months, 6 months, year, and over a year ago.  We would like the ability to have a custom date filter. 

 

We had an issue where Twilio's transcription process was down and they had to backfill our transcriptions. I had to manually go through 150+ pages of tickets to find a specifc date. 

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2 commenti

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    Anna Valdez

    +1

    1

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    Shawna James

    Community Product Feedback Specialist

    Hey Jessica,

     

    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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